Customer Support
We’re here to help
Generational Letters is a small, founder-led company. When you reach out, you’re talking to Jason — the person who built this and who cares deeply about every family we work with.
Email us
The best way to reach us. We respond within one business day, usually sooner.
support@generationalletters.comPrefer a phone call?
If you’d rather talk through your questions by phone, just email us and say so — Jason will reach out to schedule a call at a time that works for you.
Common questions
- How do I schedule Eleanor's first call?
- Log in to your dashboard and follow the setup steps — you'll add your loved one's phone number and pick a date and time. Eleanor calls them; they only need to answer.
- What if the storyteller missed the call?
- No problem. You can reschedule directly from your dashboard. Eleanor will call again at the new time.
- How long does it take to receive the printed letter?
- We print and mail the letter the next business day after you approve it. Allow 5–7 business days for delivery by standard mail.
- Can I make changes to the letter draft before it prints?
- Yes — you review and can edit the transcript and letter draft in your dashboard before approving it for printing. Nothing goes to print without your sign-off.
- What packages do you offer?
- We offer memoir packages (Legacy Snapshot, Heritage Year, Deep Archive) and Growing Years packages for capturing a child's early years. See our full pricing on the home page.